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The Customer Hub is your unified customer support hub that allows your customers to view their entire purchase history and download invoices. They can also update their credit card, or even cancel their own subscriptions.
Reduce Support Tickets for Customers
Stop the layup support request that are bogging down the support queue. Through's Customer Hub your customers have access to all of the details they need about their order without you or your team needing to lift a finger. No more long wait times. There is no more confusion over what they bought.
Customers can visit your Customer Hub using the link in their receipts for orders, subscription charge reminders, and much more. Customer Hub is the "magic hyperlink" login system. Which means there are no passwords to be remembered! Customer Hub will email your customer with a safe, secure link to ensure they will never be locked out.
And did we say that Customer Hub functions perfectly on mobile devices? Your customers can get assistance they require, regardless of which device they are making use of. This is crucial, as our statistics show that around 60% of Customer Hub visitors use mobile devices.
What's new in Customer Hub?
As part of this new upgrade, we've added the Payment History tab within your Customer Hub. Customers can see every single past order, charge, and refund in one place.
Customers are able to view the specifics of their purchase when they click on any line item on the Payment History table. You will be able see a full-loaded invoice breaking down every detail of their purchase. Quickly discover what products were bought, the amount of tax or shipping charges were charged as well as the credit card usedand many additional.
Offer 'Self-Help' Customer Help
Through our Customer Hub Your customers also get the tools to control their subscriptions. Allow your customers to quickly update their credit card on file, see when their next bill will be due, and even cancel their subscription entirely--all without needing the help of a customer help desk.
When your customers can manage their own subscriptions, they get happy customers, and you get hours of your time returned every week.
If you think someone might need more attention If they require attention, the Contact Us tab directs them to your email, Facebook and Twitter profiles and your support site. We're making customer service painless.
Now Available On Grow Plans
Customer Hub has previously only was available for the Scale plan. But along with today's brand new updates, this support-boosting feature now is available on Grow and Scale accounts as well. Customer Hub is available in every Grow and Scale accounts.
This means that you have the tools that you require to delight your clients, streamline the repetitive tasks of support as well as give your customer base the tools it needs to get billing assistance.
If you'd like to, you can turn Customer Hub off using a single click inside of your Marketplace settings.
If you want to make Customer Hub work for your customers, head over to .com today and start your free trial! Explore how the right features will boost your online sales.
The all modern Customer Hub will be the perfect tool for serving your customers and decreasing your workload simultaneously. You can then invest the prior time to create new products, growing your audience, and thrilling your clients.
Start a trial on the Grow scale plans today to use the Customer Hub today!