Why We Created Slack? A Community that is for SaaS and Software Professionals -
- Global focus.
- Established professionals and companies (less entrepreneurs and students in the initial stages).
- Professionals in moderation.
- Less focus on the funding or venture capital rounds.
- An extremely supportive group with not a smidgen of tolerance for disrespectful or improper conduct.
These are the facts: Features like a global business focus as well as experienced professionals as moderators (that's me!) are the things we prefer to look for on forums online.
The post discussed the advantages of members, specifically in comparison to other groups active online.
Perhaps you're asking, "But what's in it to do ?"
A valid question. I'll address it, because the motivations (plural) we have for investing in this initiative might not be as straightforward as the most cynical folks think.
Professionals are aware of the way things work. Companies don't put money into innovative programs just to help random individuals on the web but for the sake of their personal enterprise in some way.
And yes it is the case that an online community can be a fantastic way for to expand its brand recognition and possibly even lead at times.
Marketing is only one reason we're doing this. It doesn't matter if you're a client or not, we first want members to benefit from the community, or it won't succeed in any way.
Our Guiding Principle is: Our Software as well as SaaS Community Must Be Good for you in order to be Successful
The explanation is fairly straightforward. It's the bottom line that if you do not consider the group as an engaging and enjoyable space to meet, then you'll not be able to hang around here.
Therefore, it's essential for its continued success as well as for yours and ours that we work hard to be a awesome group to be member of.
(And If you think that we could diverge from this in the slightest, or if you have ideas on how to make it more effective please contact us. We'll go over that later.)
What Can You Benefit From Hosting an online community?
There must be something in this for otherwise we wouldn't do this wouldn't?
Of course. But, we'd like to have our goals specific.
This is what we'd like do with this project.
Find out what's important for your Company
One of the most important things that our Director David Nachman I heard him say during an interview on the mission and mission of our community was that the community gives us an opportunity to lessen the impact of transactions on our relationships with our customers and other companies which includes software and SaaS business.
There's a valid reason to be concerned: We help facilitate real transactions between online companies and it's common for us to get stuck in the routine of having a good, transactional connection.
We provide a service; you make money and then repeat the process with autopilot.
However, allowing this pattern to persist could hinder the ability of us to develop our B2B solutions to improve the success of your company in helping companies online succeed. This is a priority for us.
It is obviously applicable to our current clients and customers, however it's also applicable to software companies who might be considering changing to . If you're uncertain if is the best payment system (or merchant of record (MOR) for your B2B or B2C SaaS-based business, we'd love to discuss any questions or issues you may have so we can take that into account when developing the features and products we offer.
To learn more about the ways David wants to connect with the company you work for, check out the video interview with his members, where I spoke with him in his capacity as a member:
We also extended our plans for this community to have individuals who contribute, an director, an entrepreneur, and founder members -since we are convinced that we will be able to gain insight into the companies (and aid them in a better way) through a wide range of members.
The aim of our company is to enhance the degree of personalization in interactions with business (and clearly, with employees who work for or have been employed by them) is one of the reasons that we conduct activities such as conducting interviews with our members. Apart from helping members become acquainted with their fellow members and become acquainted with one another, it also helps meet members as well as their interests in business.
Building customer relations
Knowing more about your company can help us to improve the relationships that we've built with you regardless of whether you're a client or otherwise.
Our relationships with customers can be strengthened through giving our members accessibility to those who work for us .
We have already provided large and friendly assistance to our customers as well as their purchasers We have customer success managers for a few of our customers with complex or huge business.
We know that companies can always increase the ways they assist their clients and strengthen those relationships.
Ninety-nine out of hundred, opening an account is an ideal method to receive assistance. Our customer support staff can efficiently handle tickets according to the nature and the urgency of the problem in addition to assisting us in tracking your requirements for assistance over time.
(That portion helps us get a better comprehension of the needs of businesses.)
It could be helpful to regularly contact executives directly in particular for those who have an issue that is specific to their company and isn't a technical issue about our system. There's a variety of experts that we have on our platform, not only end-user technical support experts.
Product managers, taxes and payment specialists, customer operations pros, even sales directors or two might be present and can help with pertinent business questions. They could even be able to discuss future developments for the platform.
We want customers' experiences will be happy experiences that they'll be telling their acquaintances about, and we believe being more accessible increases the likelihood of that happening. In the event that you're an existing customer that is not experiencing that type of satisfaction with us, the Community also provides an opportunity to let us know your story.
Yes, Leads
This is part of the article that is that we should be sincere and transparent.
We'd be thrilled for our clients who haven't joined yet the services of an authorized retailer to sign up to our services.
It's good news for them that this isn't the only thing we're trying to achieve with this group.
As we've also established goals to strengthen customer relationships and getting as much information as we can about SaaS and business software needs:
- You can rest assured that signing up to become a new customer is just one aspect of what we're hoping to achieve to benefit this community. Moreover, we're not planning to solicit anyone who hasn't expressed curiosity before..
- There are a higher chance of attracting new customers by achieving those two objectives you mentioned earlier. So, we'll try more hard to achieve these goals.
We're confident that if the people who are part of our communities can witness our concern for customers and actively seeking feedback from them and feedback, they'll be more attracted to our platform as a marketplace for commerce as well as merchant of record because they'll be able to observe our efforts and the care we show our clients in real-time.
And, if you've considered previously, this might be the ideal time to start your relationship with us a bit less informal. Community members have the ability to communicate with their fellow customers, participate in discussions in which customers participate as well as (remotely) become acquainted with those who run the company that it.
The benefits you will gain from joining this Community
However, while the article focused on the various options offered to users of the GSL community the article was not able to provide the real advantages realized from joining a community such as this one.
Although we've got big plans regarding Global SaaS Leaders -- and we're continually working on community building -- here are some of the advantages we've offered to software and SaaS leaders, founders entrepreneurs, entrepreneurs, marketing, engineers, developers, and much more.
Join with software professionals around the World. Over the World
If you're a SaaS marketer looking to boost your SEO by location, a person with a cultural director that is worried regarding international meeting and onboarding or an SaaS founder looking for tips about selling in specific countries and having access to the people that are part of an international network makes "going global" easy.
So far, we are comprised of members from more than fifty countries spread across 17 time zones.
Find New Markets You'd like to expand or enter Within
The main benefit of being part of an international network is that you are in a position to use it for advice as you work to enter new markets.
You can make a post to the community asking people from certain countries to assist you. you may also reach out to me, principal moderator, and I'll connect to relevant users for you.
Be sure to keep an eye on discussions within the forum for previously asked questions that relate to SaaS areas that you're planning to develop into.
Also, you'll be able browse the profile videos of our members which we're making on a regular basis, with people interested in joining us (like the above video which features the CEO of our company, David Nachman).
One of the questions that we usually ask our interviewees is "What's you're not conscious of when selling software in your nation?" The aim of the inquiry is to assist in helping in understanding the local culture and business norms that may affect the ways you're able to offer software to your customers within the country you are in.
Learn From SaaS Company Leaders and Experts
Our members are spread across diverse roles and different levels of seniority We have many executives, SaaS founders, and department heads in Global SaaS Leaders who are willing to share their knowledge with other members.
Certain members are software or SaaS founders who have several SaaS startups, some have been employed at internationally-known businesses, while others are entrepreneurs who have pivoted careers or industries and have many years of experience to help inform their advice.
Additionally, several senior executives and managers are accessible, including our chief executive officer and International Tax Director in addition to our Vice Chief of Global Customer Operations. They're also present in the community since they're willing to assist members in any way they can.
(For additional information on this issue, please contact Kurt on this topic, be sure to read his stand-room only presentation on SaaS Pricing strategies That are effective What is the best way to develop the best pricing model in SaaStr Europa before 2022.)
We're delighted to answer these questions and are delighted to create a forum for topics such as they can be discussed with top-of-the-line peers.
Try to appear like an expert
If you're already recognized as an SaaS market influencer, or expert, that's great! We'd like to see your contributions to the community in the process of enhancing your personal and professional image by sharing knowledge.
If you're trying to create your own personal brand in the first place by participating in forums that are professional is a great method to achieve this. This doesn't mean we need to be SaaS founders to be able to demonstrate a solid understanding of the areas that we are experts in, but actively sharing that expertise with the community establishes each of us as not just knowledgeable, but also friendly and considerate which is an ideal image to use for the public profile you make.
The Community will shape in the course of its development
We started this program and SaaS community during the March of 2022. It's grown quickly. But because we want it to be the perfect location for users to practically "hang out" the space remains adaptable and open to new ideas.
As an example, one user suggested last week to add the channel to tackle the specific type of scenario.
We then turned that request into a poll that asked everyone to vote on what channels they'd like to see added to the Slack workspace. Slack:
Therefore, whether you'd like to take a solitary vote on updates to the community or offer suggestions of your own and suggestions, we're happy to hear them!
If you're searching to find specific forum sites and suggestions from service providers LinkedIn and social media connection opportunities, such as a podcast or facebook group in-person meetups as well as webinars and templates as well as other tools or SaaS strategies for growth in general we'd like to hear from you about it.
Vote Your Opinion
There are other methods to allow members to express their thoughts other than only regarding the organization, however. The most recent requests we asked members to share with us what measurements and benchmarking stats they'd rather see published.
The use of these measures can aid software and SaaS business owners better formulate strategies for increasing revenue.
We'd like to supply pertinent and valuable data to growing and successful software and SaaS firms, we went into the market directly to determine which benchmarking statistics we would gather:
The answers included retention rates for specific sectors, MRR growth in a particular industry, failure of payments measures (unintentional the of churn) along with churn and conversion rates for various regions.
It is important to note that this poll is open to anyone regardless of customer level.
Like we said that knowing the most important things for software and SaaS business is essential our goal of creating the Global SaaS Leaders community to allow you to express the things you need to do in order in order to move your business to the next level.
Make use of the community for more information about (If you're curious)
The above poll was published on the channel dedicated to the community. This channel allows discussions on (as rather than more general business discussions) can be made available on the channel and remain outside of our main feed.
Customers don't need to be- particularly those that don't have a need to be lured by our constant message advertising . As we've said before, an online SaaS or software SaaS community has to have something it are able to benefit from to be successful, and we believe that selling too many products would cause this to be an area that you would not would like to be in.
If you're not yet a customer but you've thought about visiting our office, signing up to GSL is an excellent method to learn more about our business by viewing the conversations of our customers with our managers as well as observing what kinds of questions and comments people have on GSL and more. This channel is available to all members.
What if you do not enjoy this channel ? It is fine to leave the specific channel unread. There are many other activities to take part in on the forum without reading articles about platforms that you do not have any stake in.
Join The Global SaaS Leaders Community
We're satisfied with the strength of our Global SaaS Leaders community already We're delighted to provide an international community and discussion forum that includes options like live events that allow for interviews, intro videos for members, and diverse expert input.
Our focus will remain on building communities and our member base expands, we'll introduce additional features. We'd love to offer different networking events for individuals, launch a podcast, organize more events in real time and integrate social media functions to come in the near future.
If you sign up now, you can have an influence on what the club develops into.
In order to ensure the highest quality of membership and also to make sure that I review each new member applications and ensuring that there aren't any automated programs for allowing spammers in or bots. So, submitting your LinkedIn link is crucial. Thank you for being patient as I go through your profile and please be sure to reach us through email should there are any questions prior to applying!
About
Katie Stephan Katie Stephan is the Social Media and Community Manager of the company, and she is also the moderator for the Global SaaS Leaders community. She holds an MFA in writing creative nonfiction as well as a post-college writing instructor.
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