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Eyal Avital joined to the Customer Happiness team at six years old. Eyal Avital is passionate about helping those in need, loves to travel and eating and loves in finding creative solutions to problems faced by customers. Discover more!
Tell us about yourself - your background, your hobbies and work
I'm an avid fan of Mr. Rogers and always wanted to find a way in which I could help others. That led to me completing twenty years of support for customers who I by providing assistance, help with problems, and inspire our customers to keep going!
The
Eyal is always looking for the best new restaurants
After a suggestion from a friend to find it, I found find the spot, and now six years later I have never ever thought of the place. If I'm not helping customers or helping them with their food, I'm on the hunt for an amazing new treasure or planning my next excursion with my family. I'm sipping a cup of coffee one hand, and eating a bite on the other.
What is your job in the daytime? there at Ensuring
Every day is an exciting, fresh adventure! I'm able to support customers from all around the globe and help them solve the issues they face. It doesn't matter if it's providing information about our membership services or untangling a tricky problem I'm glad to be a part of this to make the process easier for our customers.
Unwinding from a long day of working with customers
As AI being a rapidly growing tool for communication, I concentrate on keeping our support human--building genuine connections, proactively seeking out their needs and ensuring everybody is supported by being well-informed, knowledgeable and ready to succeed.
Reminisce about the best conversation you've had with us (potential) customers. Think about what issue or challenge you had to solve and the way in which you resolved the issue or problem.
A client wanted to provide an offer to its members was not present at the beginning. Instead of saying "no," (we do all we can to avoid saying no) I discovered a novel method that we can implement using our API.
The customized solution was able to meet the requirements of their clients and it was perfect! The entire team was delighted at the end result and turned an obstacle into a victory.
Your opinion on what does you need to do to create the most of a membership-based business?
It is my opinion that keeping your subscribers interested is a key factor to creating a successful subscription-based business. If creators are able to communicate effectively with their clients It's more than simply an exchange of funds. It's about creating a space where members feel like they're part of something.
The
A few of Eyal's favourite foodie favorite dishes
In this chaotic and crowded environment, connectedness is a source of joy connectivity and provide a reason to keep members.
What are the lessons you have picked out of your experiences ?
Effective communication is essential in customer service, either in person or over the web. Even though online support may be more accessible however, being in inappropriate tone or the wrong language could lead to customer frustration.
That's why using the PREACH model of communication (Proud responsible, Responsible and Empathetic, along with concise, clear, and human) is crucial when assisting each client.
Eyal in a new adventure
I am truly grateful for working with my team of support, as everyone embodies the same qualities with regard to interaction with customers. What is my most valuable learning? It is a skill that which you can develop through practice as well as a desire to grow through your mistakes.
What three tips would you offer to a person from your company or in the field?
Here are three suggestions for the success of customer service:
- If you are unsure you have, don't hesitate to ask questions in order so that you can better understand your customers' requirements, and also to get at the heart of their problem.
- Keep in touch in case you don't get a response. Customers appreciate the effort in following all the way as everyone is busy.
- Keep your promises - keeping the promises you make to your clients builds trust and increases the long-term satisfaction of your customers. You said you'd email them at least a day ahead and you'll never forget!
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