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Subscriber Export Process

Jun 2, 2022

   STAKEHOLDERS  

   Internal  

  • Product Team and Payments
  • CSM and Support

   External  

  • Customer/Seller
  • New Vendor
  • Current Payment Processors(Cards only)

   An OVERVIEW  

If a customer is churning or wishes to move an active subscriber with their existing provider onto their New Vendor, we have to move their information about their subscription which is saved in our database and then transfer the token to their New Vendor. The procedure typically takes around approximately 10 weeks.

   RELIABILITY  

Migrating active subscriber/subscription data from the system and handing over the existing tokens via our existing Payment Processors to the New Vendor. When the data is transferred, the Seller is accountable for the termination of subscriptions through the System so as to avoid accidental refunds which could lead to customer complaints.

   SCOP SCOP  

  • Transferring subscriber's active details to Seller.
  • Collaboration with our existing Pay Processor as well as our seller's New Vendor for payment token transfer.
  • Transfer is only applicable only to Credit Card tokens; due to regulations and compliance the company is unable to move PayPal tokens.

   PROCEDURE  

Subscription migration is a procedure that involves five stages:

  1. They will offer active subscribers as well as the names of subscribers according to payment method type and Processors.
  2. The supplier will send an official Letter of intent (LOI) in the name of the firm who is handling the order to inform them about the transfer of the token and the supplier that is brand new; The LOI will be different for each Processor and Processor Processor and Processor Processor.
  3. The Seller will be linked to the New Vendor with the existing Payment Processor in order to facilitate the movement of tokens.

2.a. Current Processor will verify the AOC as well as the additional PCI pertinent information regarding the New Vendor.

2.b. Following the PCI validation We will then send the new Vendor appropriate information on what steps to take next and the time, including (but doesn't have to be limited to):

  • Special protocols to process in the sending and reception of token files. This process may also involve the exchange of PGP keys (Public).
  • Schema for the document that is needed from the vendor, as well as the appropriate mapping ( that will provide the token's attribute or key).
  • The specific processes used by processors for encoding and decode information.
  1. The tokens will then be transferred to the new provider via the existing Processor.
  2. Seller can deactivate their current subscription to the system so that they don't have to pay due to double billing.

   Prerequisites  

  • The latest Vendor is PCI compatible.
  • If you are receiving PAN numbers, additional security measures, as required by the processor have to be observed.
  • The Store to which your subscription needs to be migrated.
  • The date for migration is expected to be in the near future and last bill.

   HTML1 LIABILITY LIABILITY  

  1. :
  • Connect New Vendors and Sellers to Processors currently in use.
  • Send a letter of intention to every processor.
  • Share details for active subscribers. The information is not available due to Processor.
  • The Rebill reference may be utilized to share information that acts as an identification code mapping the tokens.
  1. Seller:
  • Make sure you provide new Vendor contact information, as well as all the necessary documentation to prove compliance.
  • Set Cancellation/Deactivation date on the subscriptions they wish to migrate off of the System.
  1. The Processor of the Present:
  • Connect with New Vendor and confirming compliance with all the specifications.
  • Accept Letter of Intent, and then prepare to release tokens for New Vendor.
  • Coordinate the New Vendor for data transfer and also offer a schema that is suitable for New Vendor.
  1. New Vendor:
  • Connect to the processor that is currently in use.
  • Make sure you have all the compliance documents in place in accordance with the instructions of the person in charge of processing.
  • Find the schema details in the Processor as well as a rebill reference (Identifier) inside .
  • Distribute sample data to each processor with the aim to ensure that the mapping for the data is accurate.

   RISE  

  • Security of data: Both the Vendor and Seller are responsible for data security when it leaves their system. Sellers need to ensure that the information of their customers is dealt with in a secure manner.
  • Rebills Seller must make sure that the subscriptions are disabled before they are renewed with the New Vendor, to avoid double billing.

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