In today's highly competitive marketplace keeping customers loyal and decreasing the rate of churn is essential to longevity. Businesses that have strong customer education programs achieving an average 7.6% growth in revenues This is among the best ways to achieve significant improvements in satisfaction of customers as well as retention rates and overall business growth.

  Skip ahead:  

•    The reason why customer education is vital to the success of a business
•    Plus: Driving to success in customer education
•    Benefits and Success Stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Getting started with Plus

Why customer education is essential for business success

The education of your customers can help to maximize the benefits of your products, decreasing anxiety and making sure they are engaged throughout the course of the course of. It not only increases retention, but also makes your customers into advocates that actively endorse your product. Highly educated customers can utilize and use your product independently, reducing their dependence on support, and freeing up your customer service team to focus on intricate, high-value interactions.

A well-designed customer education and training program also can speed up time to worth. When customers quickly learn how to use your product and meet their objectives They are likely to use your service and explore additional capabilities. This creates a cycle of greater engagement and loyalty which supports customer lifetime value (CLV) and overall revenue growth.

Furthermore, it can help your organization track the effectiveness of educational materials using metrics, such as course completion rates, customer feedback, and engagement analytics. This information helps you improve your education strategy, and demonstrate its worth to the stakeholders involved, showing that investing in education of customers yields measurable returns.

Plus: Creating to success in customer education

Plus has been designed to help companies create impactful and scalable customer education programs that support the growth of their business and help retain customers. By providing a comprehensive suite of training tools as well as engagement and analytics, Plus empowers your team to create effective and efficient training that meets your customers requirements at each stage of their journey.

Advantages and Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They launched Subscription Academy using Plus to create a complete online learning platform that offers experts-led masterclasses, classes, and certificates. The platform's user-friendly design and robust analytics enabled Chargebee to constantly improve their education experience and expand their services without limitations.

" Plus provides exceptional scalability, enabling organizations to increase their courses and the student base without any limitations."

  --- Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• More than 5,400 students were trained in more than 20 countries, which led to greater customer satisfaction and a decrease in churn.
• Nearly 800 participants showcased their certifications, boosting the community's engagement as well as enhancing the global presence of Chargebee's brand.

Boosting customer loyalty: Hootsuite's success with Plus

Hootsuite utilized Plus to develop Hootsuite Academy and offer an array of online courses and certifications that are available to both customers and the general population. Hootsuite Academy covered topics like social advertising, marketing on social media and social media advertising, elevating user knowledge and engagement.

"Hootsuite Academy" is one of the strongest tools we have for reducing the rate of churn as well as increasing the amount of time spent."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• More than 450,000 students have been trained, and more than 72,000 certificates awarded, creating a large number of knowledgeable and loyal users.
• An impressive reduction in customer churn, as they felt more confident and engaged, leading to improved retention as well as stronger support.

Streamlining customer onboarding The PayShepherd's story with Plus

PayShepherd simplifies the relationship between contractors and provides project insights for the owners of assets in the industry. However, they faced significant challenges in onboarding new users.

It was a lengthy process and required one-on-one sessions to guide users through every element of the application. This approach was inefficient and a waste of resources and became a roadblock in the direction of growth.

PayShepherd has implemented Plus to address these challenges, creating a self-guided online course of instruction. It allowed customers to understand the software according to their own speed, freeing up the company's resources and ensuring consistency in the training of their expanding customers.

"We had an incredibly successful rollout. We had a full-time use of Plus within four weeks. It had returned back to our team in just three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% decrease in onboarding time, saving 350 hours over three months.
• The feedback received from users was positive and they loved the platform's ability to accommodate diverse learning styles. This includes download and visual content.

PayShepherd used Plus to improve their its resources and allow their staff to maintain its human interaction while growing to accommodate more users effectively.

Enhancing education for customers to empower users: Flashpoint's transformation with Plus

Plus was the perfect solution for Flashpoint to move to an on-demand self-guided learning method. This change enabled the organization to create an online academy which allowed users to study at their own pace while maintaining consistent, high-quality training across the board.

        "Using Plus has allowed us to employ our customer education in a larger an unprecedented scale. We have trained over 3,000 customers in our services and products. Without In addition the product, we would need an enormous amount of time to train our user base."    

- - Grace Tilmont, Director of Education Services at Flashpoint

Results:

• 3,000+ users educated on their services and products, resulting in a significant reduction of the resources needed for large-scale training.
• Enhanced engagement and onboarding of customers, allowing users to build confidence and improve product usage effectiveness.

The scalability of Plus enabled Flashpoint to include multimedia, design bespoke learning paths, and provide constant updates in line with the ever-evolving characteristics of the platform. This scalable approach not only improved the customer education experience but also positioned Flashpoint as a market pioneer in customer-focused, proactive training.

Getting started with Plus

If your goal is to streamline the onboarding process, decreasing support requirements, or boosting product adoption Plus will equip your team with professional tools, cutting-edge analytics, and seamless scalability. Start courses swiftly and efficiently and track your impact on education immediately.

Grow Your Business with the Internet. Learning

Want to boost revenue and fuel business growth?

The Book of Plus is your best-selling guidebook. It contains 12 stories of real-world successes, each per month throughout the year. Learn proven strategies of organizations who have scaled up online learning for big gains.

Get your complimentary copy today and discover how to use the techniques that are effective!

Ready to transform your business by implementing online learning?

Plus gives you the tools and support to develop scalable and profitable education programs tailored to your business goals.

  Have questions or want to know what Plus will benefit you?  

Get in touch the team right now to build your success with us!