In today's competitive market keeping customers loyal and decreasing turnover is essential to ensure longevity of the business. Businesses that have strong educational programs for customers reporting on an average 7.6 percent increase in revenues. It is one of the most effective methods to achieve significant improvements on customer satisfaction retention, satisfaction, as well as overall growth of the business.

Skip ahead:

•       The reasons why customer education is so important to the success of a business
•       Plus: Creating the success of customer education
•       Advantages and Success Stories
•       Chargebee
•       Hootsuite
•       PayShepherd
•       Flashpoint
•       Beginning with Plus

Why education of customers is essential to the success of a business

Education of your clients can help to maximise the benefit of your products by decreasing the amount of frustration they experience and making sure that they are engaged throughout the duration of. It's not only beneficial in terms of retention but transforms your customers into ambassadors that actively recommend your brand. Well-educated customers are empowered to make use of and navigate through your offerings independently, reducing their requirement for help and also allowing your customer satisfaction team to concentrate on complex and high-value interactions.

An effective customer education program could also help speed up time to value. If customers are able to quickly comprehend how to use your product and service to meet the goals they set, they're more likely to remain with your product, or even look into additional capabilities. This leads to more engagement and loyalty that helps increase the value of customer lifetime (CLV) in addition to general growth in revenue.

Additionally, education for customers allows your team to track the effect on education using measures such as the rate of completion, customers' feedback, and engagement analytics. These insights help develop the plan for education and demonstrate its worth to stakeholders, showing that investing in education for clients will pay off in tangible ways.

Plus: ensuring the effectiveness of education for customers

Plus is developed to aid companies in creating powerful and efficient educational programs for customers that aid in the growth of their business and assist in keeping clients. Through a wide range of tools for course analysis, engagement, and tracking, Plus empowers your team to provide effective instruction that addresses your clients requirements throughout their journey.

Benefits and Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They launched Subscription Academy with Plus to build a comprehensive online learning platform, which offers expert-led masterclasses, courses and workshops and also accreditations. Its intuitive design and robust analytics allowed Chargebee to constantly improve their educational experience, and also expand their offerings without constraints.

" Plus is a powerful platform with the ability to scale, that allows companies to expand the number of courses they offer and students number without limiting."

      Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• The program has educated over 5,400 people across twenty nations. It has resulted in increased efficiency of customers and decreased in turnover.
• Around 800 people displayed their certificates, increasing participation in the community and increasing the global presence of Chargebee's brand.

Inspiring loyalty among customers: Hootsuite's winning strategy with Plus

Hootsuite made use of Plus in the creation of Hootsuite Academy and to offer an array of videos and certificates available to both customers and the general people. Hootsuite Academy covered topics like the social selling process, marketing on media as well as social marketing. The Academy also contributed to increasing engagement and awareness.

"Hootsuite Academy is among the most powerful tools we can use to reduce time spent and increase the time that is spent."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• More than 450,000 students taught, with over 72,000 certificates have been awarded making an impressive assortment of highly knowledgeable and enthusiastic customers.
• Significantly decreased the amount of churn was seen as clients felt more confident and engaged that resulted in higher retention as well as better assistance.

streamlining the process of onboarding customers The PayShepherd's story with Plus

PayShepherd improves relationships between contractors and provides project insights for those who own assets in the field. However, they were forced faced significant challenges when they were attempting to onboard new users.

It was a long process that needed meetings with a single person for users to be guided through each aspect of the software. It was an approach that took a lot of time and money. It also posed a challenge for growth of the company.

PayShepherd introduced Plus to tackle these issues by creating an online, self-guided learning program. The platform let users explore the software on the way they preferred, freeing their resources, while providing consistent and reliable training to their ever-growing customer base.

"We have had a very success in the rollout. We had a full-time use of Plus in just a couple of 4 weeks. Plus was back in the team within 3 months."

     -- Jenn Hunter, Co-FounderPayShepherd    

Results:

• 75% less the amount of time spent at the point of entry, or 350 hours over three months.
• The feedback received from users were positive, and they appreciated its ability to adapt to various learning styles, including visual and download content.

PayShepherd employed Plus to improve their its resources and allow their staff to maintain its human touch while scaling to serve more users with efficiency.

     Enriching the education of customers and empowering users to benefit from development of Flashpoint's capabilities through Plus    

Plus was the perfect platform to allow Flashpoint to transition to an on-demand self-guided learning approach. The change allowed the company to establish an online school that allowed students to take their learning at their own speed and still receive consistent top-quality instruction across all levels.

"Using Plus has allowed us to employ our customer education in a larger the scale of. We have trained over 3000 customers on our services and products. If we didn't, it would have been a huge amount of money for us to instruct our customers."

-- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• 3000+ customers who were trained in their services and products, significantly reducing the resources required for massive training.
• Improves the engagement and onboarding process of customers, allowing users to gain confidence and increase effectiveness of product use.

The flexibility offered by Plus allowed Flashpoint to incorporate multimedia features as well as create custom learning paths as well as provide regular changes to accommodate the constantly evolving characteristics of their platform. The flexible approach has did not only enhance the users educational experience, but also established Flashpoint as an industry-leading company in a proactive and customer-focused approach to education.

Starting with Plus

Your goal may be streamlining onboarding, minimizing support demands and improving the quality of product adoption. and also equips your staff with intuitive tools, advanced analysis and scaling. Create courses efficiently and quickly as you analyze the effects of your learning with real-time accuracy.

Develop Your Business Through Online Learning

Do you want to boost the development of your company and boost your revenue?

The Book of Plus is your most comprehensive guidebook that includes twelve real-life success stories every month in the year. Find out proven strategies used by businesses which have been successful in scaling the online learning experience to make huge gains.

     Download your free copy now and learn the strategies that work!    

Are you looking to transform your business with online learning?

Plus provides you with the resources and guidance to create efficient and profitable education programs that are tailored to the goals of your company.

Are you looking for solutions or want to find out how Plus could do for your needs?

Connect to the team now and achieve your goals with us!

Article was first seen on here