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The majority of customers require more motive to their purchase. Personalized, real-time experiences along with real-time communication with businesses can keep customers satisfied when they spend their dollars. It is also a aspect in gaining customers' loyalty. This is where the concept of conversational commerce comes into play. It's a trend emerging that is changing the way firms interact with their clients. It is estimated that it will result in about 300 billionin the spending of all nations by 2025. What is a "purchase" and what exactly will your business gain from this purchase?

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