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A refund policy is the set of guidelines you use to provide your customers with the information they need to get funds back after returning their purchase at your shop. An acceptable policy for small businesses might cover things such as the timeframes for refunds, how they are handled, as well as what customers must submit to obtain their money.

Policies on refunds are crucial because they aid your customers to make purchasing decisions and build trust and transparency around your business. Read on to learn more about return and refund policies and see an example of a sample refund policy.

 Note: Our examples of refund policies are only an example to get you started that is not intended to be used as the basis for a refund or return policy template nor as legal guidance.